Monthly Archives: February 2018

Understanding the 5 Types of Complainers

“Be slow to attribute to malice or guile, that which can be explained by ignorance, incompetence, or muddling through.”
My modification of  from Heinlein’s Razor, stolen from Napoleon

Homeowner associations are unique among nonprofits.

In a homeowner association, everyone looks out for themselves.  And they don’t hesitate to break the rules and complain about others breaking the rules.

Rule-breakers and complainers fall into one of five categories. Continue reading Understanding the 5 Types of Complainers